On-going Technical Support
Our dedication to excellence continues throughout our relationship. We're committed to a gold standard of customer support. Our technicians are equipped with the right tools and have access to all the right people to answer questions or resolve issues as quickly as possible. Support is courteous, hassle-free, and timely.
We tailor our support specifically to you:
- Matrix teamwork - Our Support and Training Departments work closely together to deliver exceptional customer satisfaction. We coordinate and share customer information for completeness, effectiveness and efficiency.
- Personalized service - Support teams are account- specific with expertise in specific media groups. We maintain a team approach in everything we do.
- On-going call tracking - Use of automated tracking ensures every support issue is resolved and nothing falls through the cracks.
Our Customer Support Team can be reached at 1.877.687.9066 for toll-free technical assistance or by
email.
Customer Support Hours
Monday - Thursday 8:30 a.m. to
6 p.m. Eastern Time
Friday 8:30 a.m. to 5:30 p.m. Eastern Time
