Our Philosophy
Minimize Disruption
As in every facet of our company, our training department strives to uphold the best interest of our wide-range of customers by understanding the complexities of how each of them does business and recognizing the constraints of their schedules.
- We minimize your headache by offering an easy training process, flexible to your schedule, delivering content in manageable segments.
- We incorporate the industry's best practices. What we learn from our diverse cross-section of media customers is reflected in our training.
- We integrate our customer's current and desired work flow to minimize the amount of change.
Listen - and Adapt
Every customer is different - and MatrixPlus is flexible enough to accommodate those differences. Our job is to understand your unique requirements and make sure you get all the value you can from MatrixPlus. In order to provide a training experience with the highest quality and value our training consultants strive to gain an understanding of what works best in each sales organization. Here's how:
- We ask specific questions pertaining to each organization - to uncover business processes and to match delivery to the personality of your group.
- We apply proven techniques for extensive fact-finding and discovery.
- A dedicated training consultant is assigned to you throughout the training process and beyond - your own Matrix Solution inside agent.
Our Approach to Training
While we realize the complexity of each market and modify our training suggestions and the approach accordingly, there are still some basic steps.
STEP ONE : To help make it all more understandable, convenient and productive, we break our training sessions into three topic areas.
- New Content - Explains the how's and why's of using MatrixPlus.
- Uses of Content -Demonstrates the compilation of data and resulting call for strategic action(s). It's the value beyond the numbers.
- Quality of Content - Reinforces the importance and quality of the system when it is fully adopted - identifies the critical dependencies for quality and accuracy.
STEP TWO : Rolling it out
We aim for high productivity - the quality of our training department allows the possibility for a site/customer to be implemented and fully trained within three weeks of the contract date.
We recognize that our customers have jobs to do and quotas to meet so we make every effort to ensure that the sales staff is available and not tied up for hours on end in training. Each session is highly concentrated, engaging, and focused on specific topics that tie together your operation and MatrixPlus software. We recommend segmenting the sessions for better quality and understanding of the depth and range of features and benefits of our software.
- Each training module is divided into five (5) one-hour sessions alternating between sales management and sales people.
- The initial focus is on core elements of the program to jump-start immediate usage and actionable benefits.
- Additional sessions targeted towards advanced areas are scheduled once the core elements are being utilized according to expectations and satisfaction.
In addition to our excellent service and initial training, we also offer five (5) supplemental training modules focused on bonus features for qualified customers.
