PITTSBURGH, PA, March 18, 2010 -- Matrix Solutions, the leading provider of sales management software for media companies, announced today that Tim Fitzgerald is the company's new Director of Customer Service. He brings more than 20 years of services experience in the software industry. In his role, Mr. Fitzgerald will ensure that our services organization keeps pace with the demands of a rapidly growing customer base, while continuing to provide the superior service Matrix Solutions is recognized for throughout the media industry.
"I am extremely excited to be joining a successful organization where I am able to leverage my extensive professional services experience to transform an already strong customer service organization into a world-class provider of customer service and support," states Mr. Fitzgerald.
Prior to joining Matrix Solutions, Tim served as Director of Professional Services for True Commerce Inc. where he managed all customer deployment and support activities.
He also served as Vice President of Professional Services for Haley Systems, a provider of business rules management systems, and Vice President of Professional Services for ServiceWare Technologies (now Consona), a provider of enterprise knowledge management solutions. Tim has also held leadership and consulting positions with Unisys Corporation, Acxiom Corporation, and Technology Services Corporation. Tim earned a J.D. degree from Duquesne University School of Law and a Bachelor of Science in Electrical Engineering from the University of Dayton.
"I am excited to have someone with Tim's depth and breadth of
experience leading our customer service efforts," says Suzy Teele,
President of Matrix Solutions. "Throughout his career, he has
cultivated a business perspective and professional services
expertise that will bring tremendous value to what we do every day
as the leading sales management solution for media
organizations."
About Matrix Solutions
Matrix Solutions is the leading provider of sales management
software for media companies who sell advertising. Our software
products, Matrix SalesCenter™ and MatrixPlus™, help sales
professionals develop and implement strategies to grow advertising
revenue by providing the answers to questions about sales history
and trends, and the tools to manage and grow customer relationships
and opportunities. Founded by a media company executive in 1992,
Matrix Solutions serves approximately 10,000 customers at over 800
outlets representing more than 50 media groups throughout North
America. Some of our customers include Cox Television, Entercom,
Entravision, Time Warner Cable, LIN Television, the Tampa Tribune
and many others. For more information, visit www.matrixformedia.com.
Contact:
Brenda Hetrick
Matrix Solutions
bhetrick@matrixformedia.com
412.697.3020 (O)
412.996.4386 (M)

