PITTSBURGH, PA, October 12, 2006

Matrix Solutions Reveals Strengths in Customer Retention and Customer Support for MatrixPlus from Loyal Customer Base

Strategic Sales Software Company for Advertising Sellers for Media Achieves High Retention Rate of 94% and Scores Outstanding Customer Support

October 12, 2006 (PRWeb) Pittsburgh - Today Matrix Solutions, the leading provider of sales strategy management software for the media advertising sales industry, announced its customer retention rate for the past year of 94% and customer support survey revealed the company scored an overall satisfaction rate of 94%.

Over 10,000 media sales professionals use MatrixPlus as a indispensable business tool to assess their sales planning, sales strategy and forecasting as part of their daily planning routine to ensure their selling efforts yield the greatest results. Matrix Solutions has cultivated long-term relationships with customers enabling them to increase sales volume and improve customer satisfaction.

More than 140 customers were surveyed from May 2006 through July 2006 and were asked to rank their customer support experience with Matrix Solutions customer support team.
Matrix Solution’s customer support service scored an overall satisfaction rate of 4.70 out of a maximum score of 5.0. The scores reflect Matrix Solutions’ commitment to a gold standard of customer service with an emphasis on professionalism, and product and technical knowledge.

"This was our first year doing the budgeting process with MatrixPlus and it was a huge time-savings for us. The entire process was more streamlined, and brought everyone into the process,” commented Liz Dahlen, station manager of KTTC-KXLT-CW TV in Rochester, Minnesota. “The technical support has been really good. When issues have come up, they've been resolved efficiently with excellent follow up."

“Our customer satisfaction survey clearly separates ‘the best from the rest’”, comments D.J. Cavanaugh, president of Matrix Solutions, “As Matrix Solutions embarks on our next generation software product launch, we are working towards creating a team that is even more empowered, knowledgeable, motivated and above all, totally committed to outstanding customer service. This level of customer service is nothing new to Matrix Solutions. We’ve been providing this level of service for more than 15 years.”

About Matrix Solutions

Matrix Solutions offers MatrixPlus, the leading Sales Strategy and CRM tool suite for advertising sellers in the media industry. MatrixPlus is the only solution tailored to the unique needs of advertising sales for television, radio, cable, print and online businesses, integrating the tools necessary to take the sales process from strategy to execution. MatrixPlus anticipates a media seller’s need to proactively, efficiently and strategically manage and communicate with customer accounts and gives sales and operations management special views. From historical and future revenue streams to convergent selling initiatives, salespeople and sales managers gain greater insight, gauge trends, investigate hot button report items as they appear. The power of MatrixPlus along with Matrix Solutions’ commitment to a gold standard of customer service and support has resulted in 700+ customer sites throughout North America. MatrixSolutions was introduced to the broadcast industry in 1992 and is headquartered in Pittsburgh, PA. For more information or a demonstration of MatrixPlus software visit www.matrixplus.com or call toll-free (877) 687-9066.